Tracking Packages

Tracking numbers are emailed to the address you entered when you placed your order as soon as the package leaves our warehouse.

Please contact us if you have not received your tracking information within 48 hours of your order.

Singapore Shipping Rates and Times

• Most items are eligible for free group shipping. Exact shipping rates and times can be viewed in your cart.
• Orders ship same day if placed by 2pm GMT +8 time. Please call customer service or your account manager for exceptions or expedited service.

International Shipping

Wincard regularly ships to customers all over the world.

Please contact us if you would like a shipping quote, or have any questions.

Address Verification/Alternate Shipping Address

Address verification is a precautionary measure we take to ensure your safety and prevent fraud. Phone and online shopping does not allow us to request traditional forms of identification, e.g. a driver's license, like a standard walk-in retail outlet. Instead we conduct address verification though your credit/debit card issuer to confirm your identity and verify the validity of your purchase, thereby ultimately protecting your credit.

Both your billing and shipping addresses are verified before an order ships. If you would like to ship to an address other than your billing address, it is best to contact your card issuing bank and have your shipping address added as an alternate shipping address to your card. Simply let the card issuer know that you are placing a phone/online order and the retailer needs to verify the address before shipment to eliminate the possibility of fraudulent activity.

Orders with the same billing and shipping address or an alternate shipping address recognized by the card issuer will ship the quickest.